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Speakers
Speaker
Country
Organisation
Theme
WORKSHOP OPENING
Mr. Juris Lujāns
Minister
Latvia
Minstry of Economics of the Republic of Latvia
Opening remarks
Ms. Asnāte Ziemele
President
Latvia
Latvian Country Tourism Association "Lauku ceļotājs" Opening remarks from the host
Mr. Klaus Ehrlich
President
Spain
European Federation of Farm and Village Tourism "EuroGites"
Andalusian Network of Rural Accommodations "RAAR"

Opening remarks - A follow-up to the 1st European Congress on Rural Tourism (October 2003)
Chairperson of the session Information Technologies
Mr. Francesco Frangialli
Secretary General
Spain
WTO (World Tourism Organization) Opening remarks
QUALITY
Ms. Dr. Heike Glatzel Germany Environmental, tourism and regional consulting company "Futour"

Chairperson of the session
Mrs. Antra Damberga
Project specialist
Latvia Latvian Country Tourism Association "Lauku ceļotājs" A common understanding of rural tourism quality in Europe
Mr. David Stanbridge
Head of Quality department
UK "VisitBritain"
Quality assessment schemes in England
Mr. Mag. Manfred Gaber
Austria
Institute for Customer Satisfaction of Tyrol
Modules for measurement of customer satisfaction in farm holidays
TRAINING
Ms. Gudrun Thora Gunnarsdottir
Iceland
Holar Agricultural College
Chairperson of the session
Mr. Naut Kusters
Manager
The Netherlands "ECEAT Projects"
Towards quality rural tourism training in Europe
Ms. Jean O’Sullivan
Ireland "West Cork Leader Co-Op." Provider training in support of a strong brand of the product
Ms. Pia Kattelus
Finland
University of Helsinki, Institute for Rural Research and Training
Developing educational methodology for rural animators
ENVIRONMENT
Mrs. Ērika Lagzdiņa Latvia Regional Environmental Center for Central and Eastern Europe
Chairperson of the session
Ms. Nicola Breier Belgium
European Commission, DG ENV, unit: Environment and Industry
The EU eco-label for tourist accommodation services
Mr. Herbert Hamele Germany European Network of Experts and Organizations in Tourism, Environment and Regional Development "ECOTRANS" Sustainable tourism in Europe - harmonisation of diversity and promotion of ecolabels
Ms. Agnese Jakoviča
Project specialist
Latvia
Latvian Country Tourism Association "Lauku ceļotājs"
Success and sustainability of eco-tourism products. Round table of experts
"The Green Certificate" - eco-label for rural tourism establishments in Latvia
Presentation
Mr. Jonathan Proctor
Scotland
"Green Business UK"
Success and sustainability of eco-tourism products. Round table of experts
“Green Tourism Business Scheme” – eco-label in Scotland
Ms. Christa Morawa
Germany
German Environmental Agency
Success and sustainability of eco-tourism products. Round table of experts
"Viabono" - eco-label in Germany
Mr. Ronan Girard
Belgium
European Landowners Organization
Success and sustainability of eco-tourism products. Round table of experts
Rural development and rural tourism in Europe, more than an opportunity a means of revitalisation
Mr. Michal Burian
Czechia
ECEAT - International
Success and sustainability of eco-tourism products. Round table of experts
ECEAT sustainable tourism quality concept
INFORMATON TECHNOLOGIES
Mr. Ģirts Ziemelis
System analyst
Latvia Latvian Country Tourism Association "Lauku ceļotājs"
Open source information and reservation system development for small and micro enterprises in rural areas
Mr. Pascal Boulet-Gercourt
Manager
France
French Federation of Rural Tourism "Gites de France"
Implementation and running a computerised reservation system – specific requirements of rural tourism
Mr. Mag. Hans Embacher
Manager
Austria
"Austrian Farm Holidays"
Opportunities and limits of on-line reservation systems for rural tourism providers

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